Parent Technology Support

APPLICATION AND ACCEPTANCE OF GENERAL TERMS OF SERVICE

By using and/or receiving Roseville City School District (“RCSD” or “District) web-based or remote technical support, data, repair or networking service (“Service”), you accept and agree to be bound by the District’s Remote Services Terms and Conditions, as updated by Roseville City School District, Technology Services from time to time (“Service Terms”).

These Service Terms, comprise the entire agreement between you and Roseville City School District with respect to the Service and will prevail over any conflicting, additional, or other terms of any marketing collateral or other document or expression.

References herein to “Technology Services” are referring to the Roseville City School District, and their staff, or third-party service providers, as the case may be. References herein to “you”, “your” or “I” are references to the person using, and/or receiving the Services which are subject to these terms and conditions.

PREREQUISITES

To receive the Service, you will need a broadband or high-speed internet connection and modem. You will also need to provide information about the symptoms and causes of the issues you are experiencing. You will need to respond to requests for information such as your product serial number, model, RCSD asset tag, version of the operating system, and software installed, any peripheral devices connected to or installed on your product, any error messages displayed, the actions which were taken before your device began experiencing issues and steps already taken to try to resolve the issues.

If you require in-person services, you will be responsible for delivering and picking-up your device to the Roseville City School District, District Office, located at:

1050 Main Street
Roseville, CA 95678

SOFTWARE

Roseville City School District, Technology Services may use tools it deems necessary for Services, including remote access, and may install software that allows you to obtain additional technology services. For software installations, you authorize the District to accept End User License Agreements on your behalf.

PRIVACY POLICY

It is the District’s policy to respect the privacy of its students. The information you provide to the District will be handled in compliance with both State and Federal student data privacy laws. Additionally, by requesting support, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA

You agree that prior to Roseville City School District performing the Service it is solely your responsibility to back-up the data, software, information, or other files stored on your product.

LIMITATIONS TO SERVICE

Roseville City School District shall not be liable for any failure or delay in performance due to any cause beyond its control. Roseville City School District reserves the right to refrain from providing the Services on the basis that the minimum system requirements are not met or the technical needs or other requirements you have are unusual or extensive and beyond the scope of these Service Terms, as determined by Roseville City School District, Technology Services.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

THE SERVICE AND ALL INFORMATION, CONTENT, OR MATERIALS INCLUDED IN OR MADE AVAILABLE AS PART OF THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE DISTRICT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION, CONTENT OR MATERIALS OBTAINED OR MADE AVAILABLE TO YOU THROUGH THE SERVICE. YOUR USE OF THE SERVICE AND ALL INFORMATION, CONTENT OR MATERIALS INCLUDED IN OR MADE AVAILABLE AS PART OF THE SERVICE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROSEVILLE CITY SCHOOL DISTRICT DISCLAIMS ALL WARRANTIES OF ANY KIND INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES IN CONTRACTS WITH CONSUMERS, SO SOME OR ALL OF THE DISCLAIMERS IN THIS SECTION MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROSEVILLE CITY SCHOOL DISTRICT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE DAMAGES ARISING FROM THE SERVICE OR ANY INFORMATION, CONTENT OR MATERIALS INCLUDED IN OR MADE AVAILABLE AS PART OF THE SERVICE, EVEN IF ROSEVILLE CITY SCHOOL DISTRICT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY CAUSED BY THE SERVICE, ROSEVILLE CITY SCHOOL DISTRICT’S GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT, OR FRAUD.

THE DISTRICT ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY LOSS OF DATA, DAMAGE, OR VIRUSES/MALWARE THAT MAY INFECT YOUR MOBILE DEVICE ON ACCOUNT OF YOUR ACCESS TO, OR USE OF THE DISTRICT’S NETWORK CONNECTION, MOBILE DEVICES ISSUED TO YOU BY THE DISTRICT, OR ANY REMOTE SUPPORT RECEIVED BY THE DISTRICT FOR PERSONALLY OWNED DEVICES.

I HEREBY WAIVE ANY DATA LOSS OR MEDIA LOSS CLAIMS, WHETHER OR NOT I HAVE REQUESTED ROSEVILLE CITY SCHOOL DISTRICT ATTEMPT TO BACK UP MY DATA, AGAINST ROSEVILLE CITY SCHOOL DISTRICT AS UNDER NO CIRCUMSTANCES SHALL ROSEVILLE CITY SCHOOL DISTRICT BE LIABLE FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY DATA, OR LOSS OF ANY MEDIA FROM MY PRODUCT.

LAWS; INVALID TERMS

These Service Terms and any Services provided under these Service Terms will be governed by and construed in accordance with the laws of the State of California, excluding its conflicts of law provisions. If any provision of the Service Terms is held by a court of competent jurisdiction to be contrary to law, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

COMMUNICATION

PHONE CALLS & E-MAIL: Roseville City School District may call or email using the contact information you provided (including any mobile number), to inform you about the status of your service and to obtain prior approval for services that will exceed the minimum approved amount stated on the service order. Calls may be live or pre-recorded and calls or texts may be made via automated dialing system. Voice and Data Rates May Apply.